Help & FAQ

Your first aura session is on us. After that we offer à la carte single sessions as well as a monthly subscription for daily users.

The two big things to keep in mind are lighting and background. You'll want good lighting and contrast with your background. We recommend being front-lit and never back-lit.

Additionally, lightly colored backgrounds (ex — white walls) sometimes come through as unwanted artifacts in your image. We've found good lighting can alleviate most background issues though!

With our latest update, you can now take aura photos as often as you like. After your first free session, you can choose between purchasing à la carte single sessions that can be used whenever you like or get a monthly subscription that automatically includes 5 anytime session credits per day that you can use for yourself, your family, or your friends!

If you're taking multiple personal readings per day, we recommend waiting a few hours between snaps (of the same session type) as a way to give space between each reading's impact.

After you have taken your photo (but before you view your reading), you will see a small circular arrow button in the top right corner which you can tap to redo your snap.

Free accounts get up to 2 photo retakes per session. All paid sessions come with up to 5 retakes.

The latest version of AURLA offers several ways to save and share your photo and session.

Before you close out of your session, you will now be given a prompt with the option of saving your photo or reading. Choosing either of those will save the results to your Camera Roll and Photos app. Additionally, you can manually choose to save by tapping the download icon in the top right hand corner of your Reading screen.

If you just want to share your photo, you can tap the SHARE button on the lower right when viewing your aura image.

Lastly, your most recent session is stored locally and available to you by tapping MY LAST AURA from the menu screen. Should you delete the app, this session will be deleted as well.

If you'd like to manage or cancel your subscription, all you need to do is follow the steps below—

1) Open the SETTINGS app on your phone
2) Tap your NAME at the top
3) Tap SUBSCRIPTIONS
4) Tap AURLA
5) Adjust or Cancel your subscription

Short answer — No.

Long answer — also No.

When you snap your pic, a version of it is sent to our server where we process your aura. After we send it back to your phone, it's deleted on the server. We don't retain any of your images on our servers at all.

Within the app, your most recent session is saved to your device so you can see it later. You can find this feature from the menu by clicking MY LAST AURA.

Additionally, you always have the ability to save your photos and sessions to your Photos app or share them elsewhere.

If you'd like to learn more about our policies regarding privacy in other areas, they are further discussed in the next question and answer.

AURLA is designed with user anonymity and privacy in mind. Our purpose is to provide a beautiful, spiritual experience and nothing more. To that end, below are some of our core policies around privacy.

— We believe your photos are yours, so we do not store or keep your photos on our servers. Your most recent session is stored within the app on your device and you have the option to save your photos and readings to your personal iCloud account.

— We do not need to know who you are. We encourage you to take advantage of Sign In with Apple's anonymous email address feature if it is available on your device. Apple's privacy addresses give you control over your access and your inbox.

— Your information is yours and we don't gather information we don't need. Our app does not contain any 3rd party advertising cookies, pixels, or location trackers.

— Your identity is yours. AURLA does not record, collect, or store biometric or personal identifiers (fingerprints, faceprints, etc).

— You control your data. Once you've decided that you've completed your journey with AURLA, all you need to do is send in a deletion request via the CONTACT US section on the HELP & FAQ screen in the app and we'll happily clear your account from our database.

For more information, we encourage you to check out our full terms of service and privacy policy again which can be accessed via the app's menu under POLICIES & TERMS.

An aura is simply a visualization of how the oceans of energy that flow around us meld and interact with our own.

AURLA opens the door to that unseen cosmos.

Let's ask a different question. Do you feel different one day to another? Do you always know the reason?

We made AURLA to be a daily visual journal. We hope it gives you a chance to reflect, explore, and refocus.

These correspond to the positioning of elements within your aura.

ASCENDANT — Found on the right side your image, this position is associated with new and incoming changes in your energy.

CATHEDRA — This position connects with your subconscious and forms your foundation across past, present, and future.

CORONATION — The crown. This position spans above your head, highlighting your conscious thoughts and perceptions.

DESCENDANT — Released energy. Located on the left side of your image, it is associated with your previous experiences and lingering energy.

ETHEREA — When one wavelength envelops you. Its pairing and distribution can influence its meaning and impact.

For a fuller explanation of each, just tap on their names within your color Reading screen in the app itself.

After your complementary session, if you wish to continue your journey with us, you can tap on the MENU button and select GET MORE SESSIONS. Sessions can be purchased in the app via Apple's in-app payment system either as à la carte sessions or as a monthly subscription which comes with 5 sessions per day.

Currently we offer a monthly subscription (that comes with 5 aura session credits per day) in addition to our single session purchase option. We may add other options in the future, but for now we're keeping things simple.

Beyond that, if you're interested in using AURLA for an event, we'd love to chat. Email us at hi@dismodern.com and we'll be in touch!

First of all, we're so sorry and that's understandably annoying! But don't worry, we will make sure you're taken care of and fully credited :-)

On the HELP & FAQ page in the app, scroll down to the CONTACT US form at the bottom of the screen and message us about it with the BILLING option selected.

—If you just made your subscription purchase, sometimes it can take up to 10 minutes for your credits to sync. If you still aren't seeing them after that, message us about it via the CONTACT US form at the bottom of the HELP & FAQ screen in the app and we'll make sure you're taken care of.

—If you have been a subscriber and are not seeing your credits, first make sure your subscription is still active. Just open the iOS SETTINGS app on your phone, tap your NAME at the top, and then tap SUBSCRIPTIONS. You should see AURLA listed there.

Next, if you are using a new device or returning to the app after deleting it, make sure you choose SIGN BACK IN and select the same sign in method you chose when you originally made your account (Email or Sign in with Apple). Otherwise, you may end up making a new account that is not connected to your subscription. If that happens, just delete and reinstall the app, and then chose the correct sign in method.

Lastly, we're always happy to help, so do message us via the CONTACT US form at the bottom of the HELP & FAQ screen in the app if you get stuck or have any questions. You can also email us at hi@dismodern.com, but going through the app will likely help us solve any issue faster.

If you'd like to manage or cancel your subscription, all you need to do is follow the steps below—

1) Open the iOS SETTINGS app on your phone (it is a grey icon with a gear in it)
2) Tap your NAME at the top
3) Tap SUBSCRIPTIONS
4) Tap AURLA
5) Adjust or Cancel your subscription

Just visit the HELP & FAQ screen in the app, tap on the "How do I delete my account?" under APP QUESTIONS, and then tap on the link in the answer to request account deletion from within the app.

Data privacy and deletion is really important to us, which is why we offer anonymous accounts and don't save or keep any photos on our servers.

AURLA does store your last session on your device within the app itself, so deleting the app from your phone after messaging us will fully clear any remaining local data. Lastly, any photos you saved to your Photos app will not be affected by deleting the app or your account, so don't worry about that :-)